The Solution Association Management Company staff bring extraordinary experience and expertise in the field of association management to each project. We supplement that with a dedicated effort and education process focused on your organizational structure, industry practices and trends, and detailed subject matter education. Our team has a passion for the worlds and work of our clients and their members.
In addition to the direct service and support of our CEO, each of our clients has a designated association management professional (or team) assigned to their organization. While all our clients receive the benefit of the various specialties of our team behind the scenes, dedicated staff ensures that our team is truly YOUR team, providing consistency and stability, a professional relationship with a personal touch.
The Solution Association Management Company creates an experience for our clients that is personal, relationship-driven, and results focused. We value innovation, continued growth through professional development and staying on top of newest innovative techniques and industry trends. We are dedicated, hardworking, educated, no nonsense, kick ass, and funny. Talk to us, you’ll see.
Meet our team
Dot Miller, CAE
Founder & CEO
Specialties: Exceptional Leadership Ability, Problem Solving, Collaboration, Strategic Planning
Dot Miller has been progressively active in association, business, and operations management for over 20 years. She holds a Certified Association Executive (CAE) credential and wrote a book called Executive Director 101: What Every Exec Needs to Know For Success. She is passionate about strategic planning and education. You will often find her speaking to association/chamber executives about financial management, effective sponsorship practices and time management. She loves to facilitate strategic plans and board orientations. Dot has received several awards and recognitions, including the Denver Post’s “20 Up and Coming Women – Tomorrow’s Most Influential Leaders”, Denver’s “Forty Under 40”, and the Colorado Association of Commerce & Industry’s “CEO of the Year”.
Heather Tune, CAE
Specialties: Executive Leadership, Client Onboarding, Membership Benefits, Growth & Retention
Heather has nine years of experience working for Association Management Companies and a deep understanding of all aspects of association management from membership services and account management, to executive leadership. She has worked with both state and national associations, accreditation and trade associations. A consummate professional. She is passionate about working with Boards to ensure their vision is implemented for the organization. Heather currently serves on the Board of Directors for the Colorado Society of Association Executives (CSAE).
Monica Groh, CAE
Specialties: Executive Leadership, Membership Development, Program Development, Board and Committee Management, Integrated Content Development
Monica holds a Certified Association Executive designation. She has over 12 years of experience working for associations with a deep understanding of how associations grow, thrive and operate. An accomplished, motivated and personable executive, Monica is recognized for proven success in membership and program development. As your Executive Director, she will work closely with your organization to accomplish its goals and do so with warmth, confidence, and a smile on her face. She is flexible and versatile to manage multiple projects and timelines, and diplomatic and tactful with all levels of staff and leadership. She thrives in a deadline-driven environment while able to maintain sense of humor and sense of congeniality under pressure. Monica is an active volunteer with the Colorado Society of Association Executives where she has developed a network of hoteliers and suppliers that can benefit your organization.
Specialties: Executive Leadership, Communication, Membership Development and Engagement
Valerie has been active in the Florida non-profit and association industry for 25 years serving both as a Managing Director and Chapter Relations Director. She is a strong leader and manager who enjoys working with clients and members to provide impactful results. Through an emphasis on communication and successful member experience, she has effectively branded organizations and positively impacted membership totals and experiences. Clients speak highly of her approachability, effective communication, and commitment to success. As an Executive Director, she works with association leadership to create and implement a roadmap of success to achieve goals and objectives. She is a member of the Florida Society of Association Executives (FSAE).
Julie MasSARo, CAE
Specialties: Board Relations and Development, Motivating Volunteer Leadership, Development and Execution of Marketing Strategies, Flawless Event and Program Execution, Membership Recruitment and Retention
Julie brings many years of Association Management and Marketing to The Solution working previously with several large membership-based national and international associations. She holds a Certified Association Executive designation which compliments her MBA in Marketing earned at the Daniels Business School at DU. Julie fell in love with working for associations after working in the “for profit” world for a while. Based on the mission of associations to do ‘worthy work’ to support their members professional and personal lives, she finds associations to be closely aligned with her skills and talents. Her association management skills are exemplary and as your Executive Director you will get a consummate professional that is able to juggle multiple projects and deadlines without dropping any balls. She has experience in all areas of association management from financial to marketing to social media since she holds a professional certificate in Social Media Marketing from University of California Irvine. Julie also currently serves on the Board for the Colorado Society of Association Executives.
Specialties: Database Management, Program Expansion, Content Writing, Event Logistics, Social Media Marketing
Amy is an Account Manager for national and state associations and our Chamber of Commerce accounts. She is dedicated to client and member service with an emphasis on promotion of membership benefits and events. Amy enthusiastically embraces the utilization of new member databases and all that they offer. She specializes in onboarding your members, offering assistance with registration, and maintaining member and event registrations. Amy especially enjoys writing, copy editing, and the overall marketing of your organization. With experience in the promotion of non-profit organizations, she will compose unique press releases, magazine articles, brochures, correspondence, social media copy, website content and more for your organization.
Specialties: Database Management, Membership Development and Engagement, Content Creation and Growth, Event Logistics
Courtney is an Account Manager for both national and state associations. She is dedicated to client and member service with a focus on membership value and event support. Courtney is passionate about helping clients achieve their goals and impacting the lives of their members. She loves meeting new members and interacting with the different personalities from the members to leadership on the boards of directors. She enjoys learning about our international clients that she works with as well.
Specialties:Marketing and Graphic Design, Database Management, Membership Development and Engagement, Content Creation and Growth, Event Logistics
Courtney is an Account Manager for both national and state associations. She is dedicated to client and member service with an emphasis on promotion of membership benefits and events. She specializes in onboarding your members, offering assistance and maintaining member and event registrations. Courtney embraces the utilization of social media and helps organizations become more visible on each desired platform. Courtney especially enjoys writing, creating and the overall marketing of your organization. With experience in member engagement of various organizations, she will compose unique press releases, magazine articles, brochures, correspondence, social media copy, website content and more for your organization.
Specialties: Database Management, Program Expansion, Content Writing, Event Logistics
Sam is the wizard behind the curtain. From helping you reset your password, to working with state associations in their merger with our national clients, he is thorough and reliable. A man of many talents, he has also been seen playing in the band at more than one of our clients’ annual conference. Check out this little ditty he wrote about The Solution: https://youtu.be/JtZZpy9IelI
Specialties: Tax, Accounting
Jacque has more than 10 years of business accounting experience including bookkeeping and tax work and is a certified QuickBooks® ProAdvisor. She is qualified to help your business customize and optimize your QuickBooks®, as well as help troubleshoot any issues that might come up. Jacque has worked with all sizes and types of businesses and is excited to support your organization. Jacque is also trained in Wave, Freshbooks, and Xero accounting software.
THE SOLUTION FOCUSED ON OPERATIONS SO I COULD FOCUS ON STRATEGY
“To all those business owners feeling the sense of overwhelm- too many hours spent IN the business (operations), and not having enough time to work ON the business (vision/strategy)…then stop right now and contact The Solution! I have had the pleasure of working alongside Dot and Monica to formula an effective strategy to accelerate/operate my business so I can focus on more visionary tasks to grow the business. I love being a lean organization and finding trusted resources that I can contract for all the tasks that are not my sweet spot. It is truly the best of both worlds! Hands down…working with The Solution was one of the greatest investments I could make for my business (and my sanity!)”
AMAZING AT STRATEGIC PLANNING
“Dot came to Cleveland, Ohio to run the Board Retreat for the Solon Chamber of Commerce. I selected her after interviewing eight organizations to lead us in a retreat to determine our strategic plan. I worked with Dot for about a month leading up to the retreat and continue to work with her now to implement the agreed upon strategies. She was amazing at the retreat, holding the attention on 22 people over the course of 6 hours. The outcomes: Agreed upon 5 year goals with a solid plan to execute over the next 18 months. I am so thankful that we had and continue to have the opportunity to work with Dot and her team at The Solution.”
–Tom Bennet – President & CEO, Solon Chamber of Commerce