industry expertise
The Solution Association Management Company staff bring extraordinary experience and expertise in the field of association management to each project. We supplement that with a dedicated effort and education process focused on your organizational structure, industry practices and trends, and detailed subject matter education. Our team has a passion for the worlds and work of our clients and their members.
dedicated staff
In addition to the direct service and support of our CEO, each of our clients has a designated association management professional (or team) assigned to their organization. While all our clients receive the benefit of the various specialties of our team behind the scenes, dedicated staff ensures that our team is truly YOUR team, providing consistency and stability, a professional relationship with a personal touch.
Our culture
The Solution Association Management Company creates an experience for our clients that is personal, relationship-driven, and results focused. We value innovation, continued growth through professional development and staying on top of newest innovative techniques and industry trends. We are dedicated, hardworking, educated, no nonsense, kick ass, and funny. Talk to us, you’ll see.
Meet our team
Dot Miller, CAE
Founder & CEO
Rachel Massman
Executive Director
Monica Groh, CAE
Executive Director
Valerie Smith
Executive Director
Julie MasSARo, CAE
Executive Director
Amy Puchino
Account Manager
Courtney Hamm
Account Manager
Heather Tune, CAE
Executive Director
Marilee Yorcheck, CAE
Executive Director
Jacque Wagner
Accountant
THE SOLUTION ELEVATED OUR ENTIRE ORGANIZATION
“The Solution started work with CALCP with the goal of stimulating growth in both our membership and our annual conference, and succeeded on both counts—our membership has grown by almost 30% since hiring The Solution, and their first year of managing our conference generated record attendance, while we were able to move to a larger, more luxurious venue in their second year without sacrificing profit. They have also helped CALCP develop a bilingual education program for their Spanish-speaking members.”
– TERRY DWYER, CALCP BOARD MEMBER
THE SOLUTION FOCUSED ON OPERATIONS SO I COULD FOCUS ON STRATEGY
“To all those business owners feeling the sense of overwhelm- too many hours spent IN the business (operations), and not having enough time to work ON the business (vision/strategy)…then stop right now and contact The Solution! I have had the pleasure of working alongside Dot and Monica to formula an effective strategy to accelerate/operate my business so I can focus on more visionary tasks to grow the business. I love being a lean organization and finding trusted resources that I can contract for all the tasks that are not my sweet spot. It is truly the best of both worlds! Hands down…working with The Solution was one of the greatest investments I could make for my business (and my sanity!)”
AMAZING AT STRATEGIC PLANNING
“Dot came to Cleveland, Ohio to run the Board Retreat for the Solon Chamber of Commerce. I selected her after interviewing eight organizations to lead us in a retreat to determine our strategic plan. I worked with Dot for about a month leading up to the retreat and continue to work with her now to implement the agreed upon strategies. She was amazing at the retreat, holding the attention on 22 people over the course of 6 hours. The outcomes: Agreed upon 5 year goals with a solid plan to execute over the next 18 months. I am so thankful that we had and continue to have the opportunity to work with Dot and her team at The Solution.”
–Tom Bennet – President & CEO, Solon Chamber of Commerce